Assessor Resource
PSPPOL405A
Implement e-correspondence policies
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to organisations that have electronic mail systems which are integral to their business processes, and need to ensure that incoming and outgoing mail is tracked and stored with integrity.
This unit covers the competencies required to send and receive email correspondence (e-correspondence) via the internet, intranets or extranets. It also covers setting up and maintaining electronic software; maintaining and managing individual electronic mail (email) mailing lists and address books; implementing email policy; and adhering to organisational protocols and practices for email.
In practice, implementing e-correspondence policies overlaps with other generalist and specialist work activities, such as upholding and supporting the values and principles of public service, applying government processes and using advanced workplace communication strategies.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
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